Shipping & Returns

Return & Exchange Policy

You may cancel a Contract at any time within 14 days, beginning on the day after you received the Products. 

You must return the Product(s) to us immediately at your own cost. You must take reasonable care to ensure that we receive the Product(s) and that they are not damaged in transit.

This does not affect your statutory rights in respect of defective Products.

Customer Credit

If you have had credit or the offer of credit applied to your account, please be aware of the following:

  • Credit can only be redeemed against a registered email address, therefore an account will need to be created.

  • Credit is non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash.

  • The value of credit on the account will automatically be deducted at the checkout and will be reflected on the order confirmation and invoice.

  • If the value of goods exceeds the credit value loaded on to your account the remainder must be paid using another payment method.

  • Credit is only available for a limited time period. If credit is not used within the set time frame, the credit will expire.

  • Credit is only available for online orders and cannot be used for in store purchases including Kiosk orders.

  • Credit cannot be used to purchase Gift Cards.

  • Credit can be used for most purchases, although at certain times exclusions may apply and We reserve the right to amend these at any time.

  • If you wish to return items purchased using your credit, you may do so subject to our returns policy which can be found here.

  • If a refund is made for any purchase using credit combined with another method of payment and the total to be refunded is more than originally paid using your credit, then any outstanding balance will be refunded by the original payment method (debit/credit card or cash).